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　Privacy Policy (Personal Information Protection Policy)

Kitagawa Flower Shop Co., Ltd. (hereinafter referred to as "our company") has established a personal information protection policy as follows, has established a personal information protection system, and provides all employees with personal information.
We will promote the protection of personal information by thoroughly recognizing the importance of protection and making efforts to protect it.

〇 Management of personal information

In order to keep customer's personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information,
We will take necessary measures such as maintenance of the security system, maintenance of the management system, and thorough employee education, implement safety measures, and strictly manage personal information.
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〇 Purpose of use of personal information

Personal information entrusted to us by our customers is used for sending e-mails and documents as a response from our company, business guidance and questions.
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〇 Prohibition of disclosure and provision of personal information to third parties

We will properly manage personal information entrusted to us by our customers and will not disclose personal information to third parties except in the following cases.
・When there is customer consent
・When disclosing to a company to which the Company outsources work in order to perform the service desired by the customer
・When it is necessary to disclose based on laws and regulations

〇 Security measures for personal information

We take thorough security measures to ensure the accuracy and safety of personal information.

〇 Personal inquiry

If you wish to inquire, modify, or delete your personal information, we will respond after confirming your identity.

〇 Observance and review of laws and regulations

We will comply with Japanese laws and regulations and other norms applicable to the personal information we hold, review the content of this policy as appropriate, and strive to improve it.

〇 Inquiries

Please contact the following for inquiries regarding our handling of personal information.
Kitagawa Flower Shop Co., Ltd.  Representative Director: Naoki Kitagawa
29-45 Wakita Honmachi, Kawagoe City, Saitama Prefecture 350-1123
PHONE: 049-241-1187 FAX: 049-245-4187

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     Indications based on the Act on Specified Commercial Transactions
Please read the following notes before ordering.
If you have any questions, feel free to contact us by email or phone.

  • e-mail info@hana-ya.jp

  • Seller: Kitagawa Flower Shop Co., Ltd. Naoki Kitagawa, Representative Director

  • Location 29-45 Wakita Honcho, Kawagoe City, Saitama Prefecture 350-1123

  • Telephone 049-241-1187 Facsimile 049-245-4187

    Regarding your order

  • Depending on the season, the types of flowers, vases, etc. of the products listed may differ slightly, but we will deliver the same image. (The size of the product shown is a guideline.) In addition, we will contact you if delivery is not possible due to out-of-stock or other reasons.

  • About specifying the delivery date
    Please place your order at least 2 days before the delivery date. (Up to 4 days in advance for courier service)
    Please contact us to specify the time. In some cases, we may not be able to accept your request.

  • About delivery of ordered products
    We will deliver directly to Kawagoe City for ¥3,300 or more, and for Kawagoe City neighboring cities, ¥5,500 or more.
    A fee of ¥550 will be charged outside Kawagoe City.
    Free delivery is available for Kawagoe station area ¥3,300 or more, Kawagoe city ¥5,500 or more, neighboring cities ¥11,000 or more.
    Depending on the area, we will deliver by courier (additional shipping fee will be charged). Please open the parcel promptly after it arrives.

  • others
    At the time of delivery, we may contact the recipient in advance.

  • About returns
    Due to the nature of the product, the product cannot be returned. If our negligence is recognized, we may refund or exchange.
     

  • payment method

  • Mail payment (Square) (VISA/MASTER/AMEX/JCB) or postal transfer/account transfer.

  • Please make the payment two days before the product delivery (three days before for Hokkaido, Tohoku, and Okinawa).

  • As soon as the transfer is confirmed, it will be delivered on the desired date.

  • In the unlikely event that the transfer cannot be confirmed, we may not be able to deliver on the desired date. Please be careful.

  • postal transfer account
    Symbol 00120-6- 16523 Kitagawa Flower Shop Co., Ltd.

    Bank account (account name: Kitagawa Flower Shop Co., Ltd.)
    Saitama Resona Bank Kawagoe Branch 
    Mitsui Sumitomo Bank Kawagoe Branch Ordinary account 5283994
    Mizuho Bank Kawagoe Ekimae Branch Normal 1014955
    Saitama Shinkin Bank Kawagoe Branch Ordinary Account 6277993
     

  • Please transfer the flower price (including consumption tax) and handling fee or shipping fee.

  • In the case of bank account transfer, the fee will be borne by the customer. please note that.
     

     

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